§1. Nature of the Service and Legal Basis
1. Services provided via Spiritus Experts Practice (a‑spiritus‑practice.com) are highly individualized, intangible, and delivered as digital content or personalized practices tailored to each User’s request.
2. Under EU consumer protection rules, the right of withdrawal does not apply to contracts for:  
a) services fully performed with the User’s explicit consent;  
b) goods or content produced according to the User’s specifications;  
c) delivery of digital content not supplied on a tangible medium.

§2. Refund Eligibility
1. A full refund is available only if work on the order has not started yet.
2. Once the preparation or analysis based on the User’s submitted information has begun, refunds are generally not available, except in cases of verified technical error or non‑delivery.
3. Refund requests may be submitted by email at any time before work begins.
4. For operational reasons, the Platform encourages Users to submit refund requests within 24 hours of payment.
5. The Platform will review refund requests within 5–15 working days of receipt.
6. If a refund is approved, the amount will be returned to the original payment method within 5–10 working days, subject to the policies of the payment service provider.

§3. Service Completion and Responsibility
1. A service is considered initiated once preparatory work or analysis based on the User’s submitted information has begun.
2. The Platform provides interpretive guidance and personalized practices. Outcomes may vary depending on individual context, and no specific results are guaranteed.